Frequently Asked Questions
What wax should I start with?
Begin with a flexible sealing wax blend designed for mailing. It reduces cracking and survives sorting machines. Our catalog outlines blends used in demos.
How do I control heat for consistent seals?
Use an electric wax furnace or a temperature-controlled spoon warmer. Track a 70–85°C range for flexible blends and adjust based on viscosity. We provide heat curve cards in the course materials.
Are your seals mailing-safe?
Yes—when you follow adhesion and cooling protocols. We teach substrate prep, backing adhesives, and cool-down timing to improve survivability in transit.
Do I need a custom stamp to begin?
No. Start with a standard 25mm stamp to learn pressure, dwell time, and release. Move to custom dies once you can repeat clean impressions.
How are the courses structured?
Each path contains short modules, hands-on labs, and checklists. Lessons reference dashboards so you can see progress and revisit specifics quickly.
Do you offer certificates?
Yes. We provide a completion certificate for flagship paths. It validates time on task and lab outcomes—no inflated claims, just what you demonstrably achieved.
What support do I receive?
Email support and periodic office hours are included. Studio packages add workflow reviews and custom SOP recommendations.
What is your refund policy?
If a course does not meet expectations, contact us within 14 days. We will review module progress to determine eligibility, aligned with our Terms.