Privacy Policy

TrueLake Atelier (“we”, “us”, “our”) provides e‑learning for wax seal making. This Privacy Policy describes how we collect, use, and share information when you use our site and services.

1. Information We Collect

• Account Data: name, email, and authentication data you provide when you create an account.
• Transaction Data: items added to cart, purchased courses, and billing address processed by our payment partners.
• Usage Data: pages viewed, feature interactions (e.g., favorites), device type, and approximate location inferred from IP.
• Support Data: messages you send via the contact form or email.
• Cookies: essential cookies for session and preferences (e.g., theme), and optional analytics cookies if you consent.

2. How We Use Information

• Provide and improve the site, personalize content, and maintain security.
• Process orders, deliver course content, and provide support.
• Analyze aggregate usage to improve curriculum and UI quality.
• Communicate updates, new content, and policy changes consistent with your preferences.

3. Legal Bases

Where applicable under GDPR, we rely on contract performance, legitimate interests (e.g., service improvement), consent (for optional cookies), and legal obligations.

4. Sharing

We share data with service providers under contract (hosting, payment processing, analytics if enabled). We do not sell personal information.

5. Data Retention

We retain personal data as long as your account is active or as needed to provide services and comply with legal obligations. Anonymized analytics may be retained longer.

6. Your Rights

Depending on your location, you may request access, correction, deletion, portability, or restriction of your personal data, and opt out of certain processing.

7. Cookies and Preferences

Essential cookies are required for functionality. Optional analytics cookies are used only with consent. You can change cookie settings in the footer banner or your browser.

8. Security

We use industry‑standard safeguards and routinely review access controls. No method of transmission or storage is 100% secure.

9. Children

Our services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect data from children.

10. International Transfers

We may process data outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.

11. Contact

Questions about this policy or your data? Email [email protected] or use our contact page.